No Coaster Needed with Jacob McCourt

Episode 4: Zain Ismail (Senior Consultant, Henry Ford Health System)

Bringing a Hospitable Heart to Health Care

On this episode of No Coaster Needed, I sat down with Zain Ismail. Zain is a Senior Consultant, Strategic Support Services at the Henry Ford Health System in Detroit, Michigan.

Zain was named the Positive Professional Of The Year by the Leamington Chamber of Commerce in 2015 and was recently named one of Leadership Windsor/Essex (LWE) 40 Leaders Under 40 for 2018.

On the show, we talk about Zain’s first hope to be in hospitality, his "ah-ha" moment, adding impact as an intern at Leamington District Memorial Hospital, his role with the Henry Ford, the various initiatives that he works on in his downtime and all of the anecdotes in between.

If you want to follow Zain’s blog, you can do so at He also shares a lot of great stuff on his Twitter @IsmailZain.

Interview Notes:

1:40 Hope in hospitality 5:05 “He told you to Europe, right?” 7:19 Going to the University of Guelph, leaving... 10:37 ...and finding the Healthcare industry and the “Oprah Moment” 13:37 Interning at the Leamington District Memorial Hospital 15:42 A story that impacted Zain’s life forever 20:14 A funny story about epidurals 22:00 “I’m going back to where I was born” 25:05 Zain’s current role 25:45 What do you feel the biggest changes in health care are? 27:05 Attending the Consumer Electronics Show (CES) in Vegas 30:05 Bringing Rise Asset Development to Windsor 38:15 Hacking Health Windsor-Detroit 40:00 What is your advice for people that are trying to figure out their purpose?

Season 1 of No Coaster Needed focuses on people with ties to Windsor, Ontario.

To see updates about future No Coaster Needed shows, visit or follow me on Twitter @JacobMcCourt.

Copyright 2018